Refund policy

At 12 Rivers Apparel Co., we want you to be happy with your order. Many of our products are made or printed specifically for each customer, so we ask that you carefully review product descriptions, sizing information, colors, and shipping details before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Once we've reviewed the issue, we'll work with you to provide an appropriate replacement or refund.

Returns & Exchanges

Because many 12 Rivers products are produced specifically for each order, we generally cannot accept returns or exchanges due to:

Ordering the wrong size
Selecting the wrong color
Change of mind
Personal preference

Please review the sizing information provided on the product page before ordering.

If you believe there is an issue with your order, please contact us before returning any merchandise. Do not send products directly to our printing or fulfillment partners.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.