Shipping policy

Many 12 Rivers Apparel Co. products are produced specifically for your order. Because of this, please allow time for both production and shipping.

Processing Times

Orders typically require processing and production before shipment. Production times can vary depending on the product, order volume, availability, and fulfillment location.

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Shipping

Shipping times begin after your order has completed production.

Once your order ships, tracking information will be provided when available.

Please allow time for the carrier to update tracking information after your shipping confirmation is received.

Multiple Shipments

Some 12 Rivers products may be produced by different fulfillment partners or facilities. If your order contains multiple products, your items may occasionally arrive in separate packages.

You will not be charged additional shipping after your order has been placed because an order is divided into multiple shipments.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping address, contact us as soon as possible. Once an order has entered production or shipped, we may be unable to change the destination.

12 Rivers Apparel Co. cannot guarantee replacement or reimbursement for orders delivered to an incorrectly entered address.

Lost or Damaged Packages

If your tracking information indicates a problem with your shipment or your package arrives damaged, contact us at 12riversco@gmail.com with your order number and details about the issue.

We'll work with you and the appropriate fulfillment or shipping provider to determine the best resolution.